Frequently asked questions
What is STRHostReviews.com?
A free, private community where short-term rental guests record factual reviews of hosts and listings they have stayed at, so other guests can check a host's history before they book.
Does it work with Airbnb, Vrbo and direct bookings?
Yes. It works for stays booked anywhere, because guests enter the host and stay details themselves. STRHostReviews.com has no connection to Airbnb, Vrbo or any other booking platform and is not affiliated with them.
How much does it cost?
Nothing. STRHostReviews.com is free for guests.
Who can join?
Short-term rental guests who are at least 18 and located in the United States. Each account belongs to one person and is confirmed by email. Hosts cannot create accounts.
How do I look up a host?
Search by the host's name, the property address, the listing URL or ID, or an email address or phone number. Email addresses and phone numbers are stored as one-way hashes and shown only in masked form, such as the last four digits of a phone number.
What goes into a review?
The listing and stay dates; a one-to-three-star rating in four categories (Listing Accuracy, Property Condition, Host Communication, and Policies & Financial); optional flags for specific problems such as misleading photos or an unexpected fee; whether you would stay again; and an optional short summary. Every review requires you to confirm it reflects your own first-hand experience.
How are unfair or false reviews prevented?
Every guest agrees at sign-up that this is not a slander site: reviews must be first-hand, factual and specific. The Terms require supporting evidence for severe allegations and prohibit discriminatory content. Guests can report a review, moderators can hide reviews that break the rules, and every moderation decision is kept in an audit log.
Can hosts see what has been written about them?
Hosts cannot browse the site, but any host who may have been reviewed can request their record from the "Reviewed here? See your record" page and contest anything inaccurate. The record shows each review's date, overall rating and summary, but not which guest wrote it. To see the full detail of a review, or if your record is not found by email, write to legal@strhostreviews.com.
Is it connected to STRGuestReviews.com?
STRGuestReviews.com is our sister site, where hosts review guests. Both are run by NorthStar Data Inc., but they are separate: different accounts, different reviews, and no shared information.
Still have a question? Email support@strhostreviews.com.